Printer Technician in Dallas, TX at Precise Fit LLC

Date Posted: 6/29/2020

Job Snapshot

Job Description

To provide on-site support to troubleshoot, repair and configure monochrome and color laser printers. The technician will be required to provide high level of customer service while repairing the devices.

Responsibilities include:

  • Full scale troubleshooting and repair (ability to replace all components of the device)
  • Respond to service request tickets, updates and closes tickets with detailed information within the assigned response/resolve time frame or SLA’s (Service Level Agreements)
  • Professionally interact and collaborate with clients, other vendors and teammates
  • Identify patterns and recommend solutions to supervisors
  • Maintain inventory for parts and order parts as needed
  • Escalate issues immediately
  • Flexible to travel as required
  • Flexible to work overtime, nights, and weekends as required
  • May be asked to back up or perform duties of other job roles as qualified
  • Maintains technical knowledge by completing training and reviewing technical publications

Requirements:

  • High School Diploma minimum, technical associates degree preferred
  • 1-3 years print break/fix experience in an environment of 300+ devices
  • Xerox /Lexmark Certifications Preferred; or equivalent printer experience will be accepted.
  • Excellent communication and customer service skills
  • Must be able to accurately identify and perceive color differences under normal lighting conditions
  • Maintain a professional appearance
  • Ability to work independently with minimal supervision
  • Must be able to accurately identify and perceive color differences under normal lighting conditions and successfully pass Ishihara Color Vision Test.
  • Must be a US Citizen for client’s badging requirements (an original or certified copy of a US birth certificate OR and unexpired US Passport will be needed for this process)
  • Ability to lift 50+ lbs
  • Must have reliable personal transportation and valid driver license
  • Must be able to pass background check and drug screen