Printer Technician in Ridley Park, PA at Precise Fit LLC

Job Description

Role and Responsibilities:

• Full scale troubleshooting and repair (ability to replace all components of the device)
• Flexible to travel as required
• Flexible to work overtime, nights, and weekends as required
• May be asked to back up or perform duties of other job roles as qualified
• Maintains technical knowledge by completing training and reviewing technical publications
• Work all proactive maintenance (DRA) tickets assigned.
• Work all break/fix tickets assigned
  • Contacting customer within 30 minutes after receiving
  • Closing within (SLA) specified hours allotted of receiving
  • Escalating to manager any ticket not closed after 1 hour
• Building walkthroughs each day
  • Check all printers for any problems including consumables
• Maintain inventory
  • Check in incoming orders daily
  • Check inventory levels correcting any discrepancies
  • Escalating any consumable outage to manager
  • Preparing and shipping parts out when requested
• Customer service
  • Responsible for maintaining good customer communications
  • Meet all customers’ needs and requests, reporting any problems to manager
  • Maintaining professional communications and appearance

Requirements:

• High School Diploma minimum, technical associates degree preferred
• 1-3 years print break/fix experience in an environment of 300+ devices
• Xerox /HP Certifications Preferred; or equivalent printer experience will be accepted.
• Active A+ Certification
• Excellent communication and customer service skills
• Maintain a professional appearance
• Ability to work independently with minimal supervision
• Ability to walk for long periods of time
• Ability to lift 30 to 50 lbs
• Must be able to pass color test
• Must have reliable personal transportation and valid driver license
• Must be able to pass background check and drug screen

Approved By: