IMACD in Kent, WA at Precise Fit LLC

Date Posted: 9/2/2020

Job Snapshot

  • Employee Type:
  • Location:
    Kent, WA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Role and Responsibilities:

  • Delivering and installing Xerox printers
  • Be able to drive 16 foot box truck to deliver printers to customer
  • Flexible to travel as required
  • Flexible to work overtime, nights, and weekends as required
  • May be asked to back up or perform duties of other job roles as qualified
  • Maintains technical knowledge by completing training and reviewing technical publications
  • Updating and closing IMACD tickets within the allotted timeframe
    • Filling out all IMACD checklist and attaching them to the ticket
  • Maintain part and printer inventory
    • Check out parts needed for tickets
    • Check in unused and new parts
    • Escalating any consumable outage to inventory manager
    • Preform quarterly part audits
    • Update printer inventory sheet in real-time
    • Sanitize, configure and test printers
    • Prepare printers to be shipped
    • Preform printer and badge reader audit weekly
  • Customer service
    • Responsible for maintaining good customer communications
    • Meet all customers’ needs and requests, reporting any problems to manager
    • Maintaining professional communications and appearance


  • High School Diploma minimum, technical associates degree preferred
  • 1-3 experience in a customer service environment
  • Xerox / Lexmark printer consumable experience
  • Xerox / Lexmark printer Break / Fix experience is desirable but not mandatory
  • Excellent communication and customer service skills
  • Ability to work independently with minimal supervision
  • Ability to lift 15 to 20 lbs.
  • Must be able to pass color test
  • Must have reliable personal transportation and valid driver license
Must be able to pass background check and drug screen