DCA (Docucare Associate) in Kansas City, MO at Precise Fit LLC

Date Posted: 2/12/2021

Job Snapshot

  • Employee Type:
  • Location:
    333 West Pershing Road
    Kansas City, MO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

DCA (Docucare Associate)

Responsibilities include:
Providing outstanding customer service via phone, email and in-person to Xerox clients.
Providing coordination with other Xerox groups and service providers to deliver contracted services to Xerox clients.
Delivering and installing paper for a variety of printing devices on a scheduled and AD-HOC basis.
Ability to work independently with minimal supervision.
Gathering meter reads from print devices.
Delivering and installing toner cartridges, toner waste containers and other consumables for a variety of printing devices.
Inputting data from predefined forms and applications.
Use pre-determined process for ordering paper to be delivered to client locations for distribution.
Responsible to all outage situations for inoperative devices requiring consumables, paper or technical service calls.
Escalate issues immediately.
Printing configuration pages from printers and using printer menus.
Perform other duties as required.

High School Diploma minimum; Some technical education preferred.
Basic mechanical abilities.
Basic skills in Microsoft Office Suite (Word, Excel, Outlook, etc).
Excellent communication and customer service skills.
Maintain a professional appearance.
Ability to work independently with minimal supervision.
Ability to lift up to 50 lbs unassisted on a repetitive basis.
Must have personally owned vehicle for travel between Client locations and transport small items (Paper boxes and rolls, Toner Cartridges, etc.).
Must have an active Drivers License.
Must be a US Citizen for client's badging process (an original or certified copy of your birth certificate OR an unexpired US passport will be required upon picking up your badge).
Must be able to pass client background check and drug screen.