DCA (DocuCare Associate) in Memphis, TN at Precise Fit LLC

Job Description

DCA

Responsibilities include:

• Providing outstanding customer service via phone, e-mail and in person to Xerox clients at the client’s location.
• Providing coordination with other Xerox groups and service providers to deliver contracted services to Xerox clients.
• Delivering and installing paper for a variety of printing devices on a scheduled and AD-HOC basis.
• Ability to work independently with minimal supervision
• Gathering meter reads from print devices
• Delivering and installing toner cartridges, toner waste containers and other consumables for a variety of printing devices.
• Inputting data into pre-define forms and web applications.
• Use pre-determined processes for ordering paper to be delivered to client locations for distribution
• Responding to all outage situations for inoperative devices requiring consumables, paper or technical service calls.
• Escalate issues immediately
• Printing configuration pages from printers, and using printer menus
• Perform other duties as required.

Requirements:

• High School diploma minimum; some technical education preferred
• Basic mechanical abilities.
• Basic skills in Microsoft Office Suite (Work, Excel, Outlook, etc.)
• Excellent communication and customer service skills
• Maintain a professional appearance
• Ability to work independently with minimal supervision.
• Ability to lift up to 50 lbs. unassisted on a repetitive basis.

• Must have personally owned vehicle that can be used for travel between Client locations and transport small items (Paper Boxes and rolls, Toner Cartridges, etc.)
• Must be a US Citizen for client’s badging process (an original or certified copy of your birth certificate OR an unexpired US passport will be required upon picking up a badge)
• Must have an active driver’s license
• Must be able to pass client background check and drug screen